ACCOUNT MANAGER

Position status: Full Time, permanent

Position objective:

Reporting to the Director of Client Services, the Account Manager is an energetic, detail-oriented individual who will help our marketing programs grow. The role is responsible for the delivery and day-to-day management of our face-to-face programs, ensuring client satisfaction and that revenue targets are met.

Duties and responsibilities:

Implementation:

• Work with clients, agencies, management and peers to plan, schedule and execute face-to-face canvassing and other marketing initiatives.
• Manage campaigns day to day so they run smoothly, meet timelines and goals, and follow approved strategies.
• Provide client data to management as needed, within set guidelines.
• Provide training and client updates, arrange presentations and materials, and monitor canvassing to ensure messaging reflects the client and meets program goals.
• Regularly assess customer statistics and recommend strategies to increase revenue.
• Help create and edit program materials, and report weekly results at team meetings.

Creative:

• Identify campaign themes, research content and statistics for promotional materials, and make recommendations to management.
• Develop and present new marketing ideas to management on deadline.
• Review existing marketing programs objectively and suggest improvements when requested.

Qualifications/job requirements:

Education and experience:

• High school diploma required; university degree an asset
• Previous work experience in the fields of fundraising or direct marketing an asset

Skills and competencies:

• Fluent in English; French an asset
• Excellent verbal and written communication skills
• Highly organized, detail- and deadline-oriented, and able to prioritize multiple tasks
• Self-starter who works well independently and as a supportive team member
• Proficient in Microsoft Office (Outlook, Excel, Word and PowerPoint)
• Builds effective relationships with staff at all levels, clients and agencies
• Independent and effective problem-solving and decision-making capabilities

Contact person for resumes and inquiries about the position:

Madeline Magureanu, Director of Client Services: mmagureanu@TNInetwork.com